Privacy Policy

1. Introduction

MHG Haulage Pty Ltd (ABN 97 699 790 031, ACN 699 790 031) is committed to protecting the privacy of individuals in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for our business activities, including:

• Contact details (name, email address, phone number)
• Business details (company name, ABN/ACN where applicable)
• Service inquiry and job details (origin, destination, cargo type, weights, dimensions)
• Payment and billing information
• Communication records (emails, call logs, correspondence)

We collect information directly from you, through our website, by telephone, email, or during the course of providing our services.

3. Use of Personal Information

We use your personal information for the following purposes:

• Responding to service inquiries and providing quotes
• Fulfilling freight and haulage contracts
• Communicating about your shipments and account
• Complying with legal and regulatory obligations (including transport and tax laws)
• Internal record-keeping and business administration

We will not use your personal information for any purpose beyond those listed above without your consent.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. We use essential cookies for site functionality and analytics cookies to understand traffic patterns. We do not use cookies to track personally identifiable information beyond what you voluntarily provide.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Third-party logistics partners and subcontractors necessary to fulfill your freight requirements
• Regulatory and law enforcement authorities where required by law
• Professional advisors (accountants, lawyers) engaged by us for business purposes

We do not sell, rent, or trade personal information to any third party for marketing purposes.

6. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, unauthorised access, modification, or disclosure. These measures include secure electronic storage, access controls, and staff training on privacy obligations.

7. Your Rights

Under the APPs, you have the right to:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request that inaccurate or incomplete information be corrected.
• Deletion — Request the deletion of your personal information where no longer required.
• Complaint — Lodge a complaint with our Privacy Officer or with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Records related to freight contracts are retained for a minimum of seven years.

9. Cross-Border Disclosure

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that those recipients comply with the APPs and an equivalent standard of privacy protection.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:

Email: [email protected]

Address: MHG Haulage Pty Ltd, Western Australia 6155

ABN: 97 699 790 031 | ACN: 699 790 031

Last updated: 2026.